Support

It helps us if you include:

• your device model and iOS version,
• the game version and your install ID (both are shown at the bottom of the Settings screen),
• when and on which screen the problem happened, and a screenshot if you have one.

If I delete and reinstall the game, will I lose my progress?

Yes. Your progress is stored only on your device. Keep this in mind before deleting the game.

Something I bought did not arrive, or is missing on a new device.

Tap Restore purchases at the bottom of the Shop screen. Permanent purchases such as "No Ads" come back with the same Apple ID. Consumable purchases such as gem packs are not restored once they have been used. If the problem continues, write to us with your receipt.

I would like a refund.

Apple handles payment and refunds for in-app purchases. To request a refund: https://reportaproblem.apple.com

How do I remove ads?

The "No Ads" item in the Shop removes interstitial ads for good. Rewarded ads are always optional; the game goes on if you skip them.

Ad tracking and personalised ads.

Personalised ads are used only if you allow tracking in the iOS prompt. You can change this at any time in Settings › Privacy & Security › Tracking.

How do I change the language?

In the game: Settings › Language. The game supports Turkish, English, French, German, Italian, Portuguese and Spanish.

How do I turn off notifications?

In the game: Settings › Notifications, or iOS Settings › Pack the Truck › Notifications.

I want my data deleted.

Send your install ID (at the bottom of the Settings screen) to mail@semihkaya.com.tr and we will delete your anonymous statistics. Details are in the privacy policy.

Which devices are supported?

iPhones running iOS 16 or later.